Shipping policy

ROCIO SERENO

Order Processing Time
All orders are processed within 1–5 business days following successful payment confirmation. Business days exclude weekends and public holidays.

Shipping Fees
Shipping costs are paid by the customer and are calculated at checkout.
Orders with a total value exceeding €300 qualify for free shipping within Latvia only.

Delivery Timeframes
Delivery times are estimates and commence after order processing. Actual delivery may vary depending on the destination, carrier, and external factors.

Taxes and Duties
Customers are solely responsible for any applicable taxes, customs duties, or import charges imposed by local authorities.

Delivery Delays
ROCIO SERENO is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control.

Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout. ROCIO SERENO is not liable for delays, non-delivery, or additional costs resulting from incorrect or incomplete address details.

Contact Information
For all shipping-related inquiries, please contact:
rociosserenos@gmail.com